Aftercare, Maintenance and Support

First-class aftercare

At ElectrAssure, our team of specialists offer electric vehicle charger maintenance, aftercare and support to each and every client.

We strive to provide you with a first-class service, ensuring your EV charging system remains fully operational and a genuine asset to your business. From a planned maintenance schedule to our rapid fault rectification support we ensure that your electric vehicle charging experience runs smoothly from start to finish.

Charging Station Maintenance

To ensure a trouble free EV charging system we have a four stage maintenance programme, which begins before the equipment is installed.

1

Arrange an EV Charging Survey

To ensure that you receive accurate costs for your EV charging station, our team will complete a full survey on your premises. This can be arranged on a date and time that suits you best. Following this, our team will be in touch to arrange your final electric vehicle charging quote.

2

Installation

Once your EV charging survey is complete, we continue to you with support through the installation process. ElectrAssure ONLY employs engineers that are fully qualified and trained, ensuring your EV charging station is installed to the highest standards.

3

Planned annual maintenance

ElectrAssure provide complete electric vehicle charger aftercare, so your EV charging station continues to run smoothly. A key element of our electric vehicle charging support is an annual safety and maintenance check of your EV charger, to keep your vehicles moving

4

Unplanned maintenance

Should your charging system have a problem we will most likely be able to reset the software remotely, enabling a speedy resolution. If an hardware is identified then we have a nationwide network of charge point engineers to visit site, and inspect and replace components as necessary.

ElectrAssure Support

With world leading software and engineers qualified to the highest levels, our support for you and your equipment is complete. Utilising the dashboard from Hubeleon you are able to closely monitor and manage the performance of your EV charging system.

Should you have any queries our team are on hand to answer your calls and emails to make sure you are happy and getting the best from your system.

We provide training and advice to operators and drivers to make sure that everyone gets the best possible charging and driving experience.

The support extends to the future, where through our ongoing relationship management we are able to advise of potential upgrades to charge ever faster, and enjoy the very latest software, as soon as it becomes available. We will agree a service level with you, prior to handover, to ensure that we provide the support you need to keep your business moving.

Discover more about our electric vehicle charging aftercare at ElectrAssure by calling our team on 01438 525264